Privacy Policy

Privacy Policy

Effective Date: November 20, 2024

Introduction

Clean Window Crew LLC ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with us in other ways. By using our services or providing us with your information, you agree to the collection and use of your information in accordance with this policy.

Information We May Collect

We may collect the following types of personal information:

  1. Personal Identification Information: This includes details such as your name, address, phone number, and email address, which we collect when you schedule a service, request a quote, or communicate with us.

  2. Payment Information: We collect payment details, such as credit card information, to process payments for our services. This information is handled securely through trusted third-party payment processors.

  3. Service Interaction Data: We may gather data regarding the services you have requested, such as the type of window cleaning service, date and time of service, and specific customer preferences or instructions.

  4. Usage Data: We may collect non-personal information about how you interact with our website, such as IP address, browser type, device information, and pages visited.

  5. Communication Data: If you contact us via phone, email, or text, we may store these communications for customer service, follow-up, and quality assurance purposes.

How We Use Your Information

We use the information we collect for the following purposes:

  1. To Provide and Improve Our Services: We use your personal information to process your requests, provide window cleaning services, and ensure that your experience with Clean Window Crew is efficient and satisfactory.

  2. To Communicate with You: We may use your contact details to send you updates, confirmations, reminders, and promotions related to our services. If you opt in, you may also receive SMS updates, including messages about scheduling, offers, and other business-related information.

  3. To Process Payments: We use payment information to process transactions and provide invoices for services rendered.

  4. To Provide Customer Support: We may use your information to respond to any inquiries, complaints, or feedback you provide.

  5. To Improve Our Website and Marketing: We may use non-personal usage data to analyze and enhance our website and marketing strategies.

Sharing Your Information

Phone numbers and SMS opt-in information collected for SMS purposes are never shared with third parties under any circumstances (the practice of doing so even when the customer provides consent is strictly prohibited according to RingCentral SMS/MMS content policies). We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information in the following situations:

  1. Service Providers: We may share your personal information with trusted third-party service providers (such as payment processors or marketing platforms) who assist in the operation of our business and provide necessary services to you.

  2. Legal Compliance: We may disclose your information if required by law, in response to a subpoena or court order, or to comply with legal obligations.

  3. Business Transfers: In the event that Clean Window Crew LLC undergoes a business transaction, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights concerning your personal information:

  1. Access: You can request a copy of the personal information we hold about you.

  2. Correction: You can request that we correct or update any personal information that is inaccurate or incomplete.

  3. Deletion: You can request that we delete your personal information, subject to any legal obligations we may have.

  4. Opt-Out: You can opt out of receiving marketing communications or SMS updates at any time by replying STOP to any SMS message or contacting us directly.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files that are stored on your device to collect non-personal data about your browsing behavior. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Clean Window Crew LLC
Phone: 561-680-5800
Email: contact@cleanwindowcrew.com
Address: 5001 N Dixie Hwy, Boca Raton FL, 33431